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How to request a refund
如何申请退款
How you request a refund depends on your ChatGPT plan and where you purchased the subscription. To help us verify your account and process your request quickly, please contact us while logged in to the OpenAI account tied to the subscription or from the email address associated with the relevant charge.
您申请退款的方式取决于您的 ChatGPT 方案以及您购买订阅的渠道。为帮助我们核实您的账户并快速处理您的请求，请在登录与该订阅关联的 OpenAI 账户的状态下联系我们，或使用与相关扣费关联的电子邮件地址联系我们。
Our refund policies are subject to compliance with our Terms of Use.
我们的退款政策须以遵守我们的使用条款为前提。
Refund eligibility
退款资格
Payments are generally non-refundable. Your applicable legal and contractual rights still apply, including the regional rights described below. We may also approve refunds for a verified OpenAI billing error, validated unauthorized charges, or a documented OpenAI service or access failure.
付款通常不予退款。您适用的法律和合同权利仍然有效，包括下述地区性权利。对于经核实的 OpenAI 计费错误、经确认的未经授权扣款，或有记录的 OpenAI 服务或访问故障，我们也可能批准退款。
For an unused individual subscription purchase, a discretionary refund may be available if you contact us within seven days of the charge. The request must concern your current billing period and meet our eligibility requirements, including limits on repeat refunds, no substantial use, no active payment dispute, and no confirmed abuse. Include the reason for your request and confirm that you understand refunded subscription access will end.
对于未使用的个人订阅购买，如果您在扣费后七天内联系我们，可能可以获得酌情退款。该请求必须针对您当前的计费周期，并符合我们的资格要求，包括对重复退款的限制、无实质性使用、无进行中的付款争议以及无经确认的滥用行为。请说明您的请求原因，并确认您了解退款所涉订阅访问将终止。
There is no automatic prorated discretionary refund after seven days. An accidental purchase, forgetting to cancel, dissatisfaction, or a plan change does not by itself qualify outside an applicable exception.
七天后不存在自动的按比例酌情退款。误购、忘记取消、不满意或套餐变更本身，在适用的例外情形之外均不符合退款条件。
If a subscription refund is granted, access covered by the refunded charge normally ends, subject to applicable law. Canceling a subscription by itself stops future renewals and does not establish refund eligibility.
如果订阅退款获得批准，退款所涉扣费覆盖的访问权限通常会终止，但须遵守适用法律。仅取消订阅只会停止未来的续订，并不构成退款资格。
Payment disputes
付款争议
We cannot issue a separate refund while a payment dispute is active or after the funds have already been returned through the dispute process. If a dispute was resolved in OpenAI's favor and the funds were not returned, you can ask us to review refund eligibility under the policy above. This does not limit your ability to contact your bank or card issuer.
在付款争议处于进行中期间，或在资金已通过争议流程退回之后，我们无法另行发放退款。如果争议结果有利于 OpenAI 且资金未退回，您可以要求我们根据上述政策审核退款资格。这不会限制您联系银行或发卡机构的能力。
ChatGPT Business
ChatGPT Business
Unused seats in a self-serve ChatGPT Business workspace are generally non-refundable for the billing period you’ve committed to, except where applicable law or an approved refund exception applies. A workspace owner can schedule a seat reduction for the next billing cycle.
自助式 ChatGPT Business 工作空间中未使用的席位，在您已承诺的计费周期内通常不予退款，除非适用法律或经批准的退款例外情形适用。工作空间所有者可以为下一个计费周期安排减少席位。
If you plan to continue using ChatGPT Business, Support can review a verified seat-count error, mistaken annual renewal, or accidental workspace deactivation for a possible remedy. These situations do not automatically qualify for a refund.
如果您计划继续使用 ChatGPT Business，支持团队可以审核经核实的席位数错误、错误的年度续订或意外停用工作空间的情况，以确定可能的补救措施。这些情况并不自动符合退款条件。
To ask about an incorrect Business charge or request a refund, contact Support through the Help Center chat. Include your account email, workspace name or ID, invoice number, charge date and amount, and the reason for your request.
如需咨询错误的 Business 扣款或申请退款，请通过帮助中心聊天联系支持团队。请提供您的账户电子邮件、工作空间名称或 ID、发票编号、扣款日期和金额，以及您提出请求的原因。
For seat and cancellation rules, see Managing billing and seats in ChatGPT Business.
有关席位和取消规则，请参阅《在 ChatGPT Business 中管理账单和席位》。
Individual ChatGPT subscriptions purchased on the web
在网页上购买的个人 ChatGPT 订阅
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, select Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请选择“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 5-7 business days. This estimate covers OpenAI's refund processing. For refunds returned to a bank or card account, completion of that processing does not mean the funds are already available; the time for funds to appear also depends on your bank's processing. Refund eligibility is described above; the regional rights below still apply.
我们的团队会尽快回复您。如果您符合退款条件，我们将在 5-7 个工作日内处理。该时限涵盖 OpenAI 的退款处理。对于退回至银行账户或银行卡账户的退款，完成该处理并不意味着资金已经可用；资金到账时间还取决于您所在银行的处理时间。退款资格已在上述内容中说明；下述地区性权利仍然适用。
Upon processing your refund, we will send a receipt to the email associated with your account. If you do not find the receipt in your inbox, kindly check your spam folder.
处理您的退款后，我们会向与您的账户关联的邮箱发送收据。如果您在收件箱中找不到该收据，请检查您的垃圾邮件文件夹。
For an approved refund, funds originally paid from your ChatGPT wallet may be returned to your wallet balance. If you paid with both wallet funds and another payment method, your refund may be split between those funding sources. The refund eligibility requirements in this article still apply.
对于获批的退款，原从您的 ChatGPT 钱包支付的款项可能会退回至您的钱包余额。如果您同时使用钱包资金和另一种支付方式付款，您的退款可能会在这些资金来源之间拆分。本文中的退款资格要求仍然适用。
If you'd like to cancel your subscription, follow the steps outlined in this article: How do I cancel my ChatGPT subscription? Deleting your OpenAI account cancels subscriptions billed directly by ChatGPT. For subscriptions managed by Apple or Google Play, check and cancel the subscription through that store before deleting your account.
如果您想取消订阅，请按照本文中列出的步骤操作：如何取消我的 ChatGPT 订阅？删除您的 OpenAI 账户会取消由 ChatGPT 直接计费的订阅。对于由 Apple 或 Google Play 管理的订阅，请在删除账户之前通过该商店检查并取消订阅。
You subscribed via Apple Subscriptions
您通过 Apple Subscriptions 订阅
For subscriptions made through Apple Subscriptions, cancellations and refunds must be requested directly from Apple. See How to cancel your Apple subscription for ChatGPT Plus in the ChatGPT iOS app for details.
对于通过 Apple Subscriptions 进行的订阅，取消和退款必须直接向 Apple 申请。详情请参阅《如何在 ChatGPT iOS 应用中取消您的 ChatGPT Plus Apple 订阅》。
You subscribed via Google Play Store
您通过 Google Play Store 订阅
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, select Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请选择“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 10 business days. This estimate covers OpenAI's refund processing. For refunds returned to a bank or card account, completion of that processing does not mean the funds are already available; the time for funds to appear also depends on your bank's processing. Refund eligibility is described above; the regional rights below still apply.
我们的团队将尽快回复您。如果您符合退款条件，我们将在 10 个工作日内处理退款。该预计时间涵盖 OpenAI 的退款处理。对于退回至银行账户或卡账户的退款，完成该处理并不意味着资金已经可用；资金到账时间还取决于您所在银行的处理情况。退款条件如上所述；下述地区性权利仍然适用。
Note for EU, UK, and Turkey residents
欧盟、英国和土耳其居民须知
If you live in the EU, UK, or Turkey, you are eligible for a prorated refund if you cancel your subscription within 14 days of purchase.
如果您居住在欧盟、英国或土耳其，且在购买后 14 天内取消订阅，则您有资格获得按比例退款。
Note for Korea residents
韩国居民须知
If you live in the Republic of Korea, you will receive a full refund if you request a refund within 7 days of the date of your purchase and have not used our service during that time.
如果您居住在韩国，且在购买之日起 7 天内申请退款，并且在此期间未使用我们的服务，您将获得全额退款。
Otherwise, you will receive a pro-rated refund based on the period from the date you requested a refund to the end of the subscription period you have paid for.
否则，您将获得按比例计算的退款，计算依据为您申请退款之日起至您已支付的订阅期结束之日止的期间。
Once you request a refund, the cancellation of your subscription will take effect immediately, and you will no longer have access to the subscription service. If you are eligible for a refund, we will take necessary steps to process it without delay. Please contact us if you believe there was a delay subject to compensation under the applicable laws.
一旦您申请退款，您的订阅取消将立即生效，您将不再能够访问该订阅服务。如果您符合退款条件，我们将采取必要步骤毫不迟延地处理退款。如果您认为存在根据适用法律应予补偿的延迟，请联系我们。
If you have questions about compensation for damages, how complaints are handled, or how disputes are resolved, please contact us through the Help Center.
如果您对损害赔偿、投诉处理方式或争议解决方式有疑问，请通过帮助中心联系我们。