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How to request a refund
如何申请退款
The process to request a refund for your subscription depends on how you initially signed up. To help us verify your account and process your request quickly, please contact us while logged in to the OpenAI account tied to the subscription or from the email address associated with the relevant charge.
为您的订阅申请退款的流程取决于您最初的注册方式。为帮助我们核实您的账户并快速处理您的请求，请在登录与该订阅关联的 OpenAI 账户的情况下联系我们，或使用与相关扣款关联的电子邮件地址联系我们。
You subscribed on the web at chatgpt.com
您是在 chatgpt.com 网页上订阅的
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request for a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, click Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请点击“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 5-7 business days. Accidental purchases are generally eligible for a refund if you contact us within 14 days of the charge.
我们的团队会尽快回复您。如果您符合退款条件，我们将在 5-7 个工作日内处理。误购通常在收费后 14 天内联系我们即可符合退款条件。
Upon processing your refund, we will send a receipt to the email associated with your account. If you do not find the receipt in your inbox, kindly check your spam folder.
处理您的退款后，我们会向与您的账户关联的邮箱发送收据。如果您在收件箱中找不到该收据，请检查您的垃圾邮件文件夹。
If you'd like to cancel your subscription, follow the steps outlined in this article: How do I cancel my ChatGPT subscription? Deleting your OpenAI account will also automatically cancel any active ChatGPT subscriptions to prevent future charges.
如果您想取消订阅，请按照本文中列出的步骤操作：如何取消我的 ChatGPT 订阅？删除您的 OpenAI 账户还将自动取消任何有效的 ChatGPT 订阅，以防止未来产生费用。
You subscribed via Apple Subscriptions
您通过 Apple Subscriptions 订阅
For subscriptions made through Apple Subscriptions, cancellations and refunds must be requested directly from Apple. See How to cancel your Apple subscription for ChatGPT Plus in the ChatGPT iOS app for details.
对于通过 Apple Subscriptions 进行的订阅，取消和退款必须直接向 Apple 申请。详情请参阅《如何在 ChatGPT iOS 应用中取消您的 ChatGPT Plus Apple 订阅》。
You subscribed via Google Play Store
您通过 Google Play Store 订阅
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request for a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, click Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请点击“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 10 business days. Accidental purchases are generally eligible for a refund if you contact us within 14 days of the charge.
我们的团队将尽快回复您。如果您符合退款条件，我们将在 10 个工作日内处理退款。如果您在扣款后 14 天内联系我们，意外购买通常符合退款条件。
Note for EU, UK, and Turkey residents
欧盟、英国和土耳其居民须知
If you live in the EU, UK, or Turkey, you are eligible for a refund if you cancel your subscription within 14 days of purchase.
如果您居住在欧盟、英国或土耳其，且在购买后 14 天内取消订阅，则您有资格获得退款。