退款政策监控 help.openai.com · 7232895

How do I request a refund for my ChatGPT subscription?

如何为我的 ChatGPT 订阅申请退款？

首次记录 2026-03-23 15:22 最后确认 2026-07-16 02:33 页面标注更新 2026-03-06 21:05 来源 历史快照 ↗
← 上一版本 2026-03-04 下一版本 2026-10-10 →

AI 解读

收紧 实质变化 实质性变化

欧盟、英国和土耳其居民在订阅后 14 天内取消时，其退款由「全额退款」改为「按比例退款」。

要点旧版新版方向对用户的影响
EU/UK/土耳其居民的 14 天取消退款权益（退款金额） If you live in the EU, UK, or Turkey, you are eligible for a refund if you cancel your subscription within 14 days of purchase. If you live in the EU, UK, or Turkey, you are eligible for a prorated refund if you cancel your subscription within 14 days of purchase. 收紧 这些地区的用户在 14 天内取消订阅仍可退款，但退款金额不再默认是全额，而是按未使用期间的比例计算；如果已使用部分服务，实际到账金额会少于已支付金额。

受影响人群

欧盟居民订阅用户英国居民订阅用户土耳其居民订阅用户通过网页端（chatgpt.com）自行订阅的用户

对用户的影响

本次只改动一句话：把 EU/UK/土耳其 14 天内取消可得的 refund 改成 prorated refund。退款资格和 14 天期限本身未变，用户仍可申请，但退款金额从「全额」变为「按比例」。由于原文未说明按比例的计算方式（按剩余天数还是按未使用量），这一计算方式属于原文未说明的内容，用户实际到账金额存在不确定性。其他条款（网页端 5-7 个工作日、Google Play 10 个工作日、意外购买 14 天内一般可退、Apple 渠道需向 Apple 申请）均未变动。

可能动机（推测）

推测：这些地区通常有 14 天法定撤回权，OpenAI 可能希望区分「未使用即全额退」与「已使用则按比例退」，减少用户使用服务后再全额退款的成本；也可能是与其它地区退款做法保持一致，或配合当地合规要求的细化表述。以上为推测，原文未说明原因。

给用户的建议

受影响地区的用户如打算取消，应尽量在订阅后 14 天内、且尽量少使用服务时提出申请，以争取更高退款比例；申请前通过帮助中心聊天窗口查看系统给出的资格摘要，并保留扣款凭证。由于原文未定义按比例计算方式，可在与客服沟通时明确询问计算口径与预计金额。Apple 渠道订阅仍需直接向 Apple 申请。

由 deepseek-flash 生成于 2026-10-20 22:44，仅供参考。

文本差异

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How to request a refund
如何申请退款
How to request a refund
如何申请退款
How to request a refund
如何申请退款
The process to request a refund for your subscription depends on how you initially signed up. To help us verify your account and process your request quickly, please contact us while logged in to the OpenAI account tied to the subscription or from the email address associated with the relevant charge.
为您的订阅申请退款的流程取决于您最初的注册方式。为帮助我们核实您的账户并快速处理您的请求，请在登录与该订阅关联的 OpenAI 账户的情况下联系我们，或使用与相关扣款关联的电子邮件地址联系我们。
The process to request a refund for your subscription depends on how you initially signed up. To help us verify your account and process your request quickly, please contact us while logged in to the OpenAI account tied to the subscription or from the email address associated with the relevant charge.
为您的订阅申请退款的流程取决于您最初的注册方式。为帮助我们核实您的账户并快速处理您的请求，请在登录与该订阅关联的 OpenAI 账户的情况下联系我们，或使用与相关扣款关联的电子邮件地址联系我们。
The process to request a refund for your subscription depends on how you initially signed up. To help us verify your account and process your request quickly, please contact us while logged in to the OpenAI account tied to the subscription or from the email address associated with the relevant charge.
为您的订阅申请退款的流程取决于您最初的注册方式。为帮助我们核实您的账户并快速处理您的请求，请在登录与该订阅关联的 OpenAI 账户的情况下联系我们，或使用与相关扣款关联的电子邮件地址联系我们。
You subscribed on the web at chatgpt.com
您是在 chatgpt.com 网页上订阅的
You subscribed on the web at chatgpt.com
您是在 chatgpt.com 网页上订阅的
You subscribed on the web at chatgpt.com
您是在 chatgpt.com 网页上订阅的
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request for a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request for a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request for a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, click Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请点击“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, click Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请点击“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, click Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请点击“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 5-7 business days. Accidental purchases are generally eligible for a refund if you contact us within 14 days of the charge.
我们的团队会尽快回复您。如果您符合退款条件，我们将在 5-7 个工作日内处理。误购通常在收费后 14 天内联系我们即可符合退款条件。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 5-7 business days. Accidental purchases are generally eligible for a refund if you contact us within 14 days of the charge.
我们的团队会尽快回复您。如果您符合退款条件，我们将在 5-7 个工作日内处理。误购通常在收费后 14 天内联系我们即可符合退款条件。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 5-7 business days. Accidental purchases are generally eligible for a refund if you contact us within 14 days of the charge.
我们的团队会尽快回复您。如果您符合退款条件，我们将在 5-7 个工作日内处理。误购通常在收费后 14 天内联系我们即可符合退款条件。
Upon processing your refund, we will send a receipt to the email associated with your account. If you do not find the receipt in your inbox, kindly check your spam folder.
处理您的退款后，我们会向与您的账户关联的邮箱发送收据。如果您在收件箱中找不到该收据，请检查您的垃圾邮件文件夹。
Upon processing your refund, we will send a receipt to the email associated with your account. If you do not find the receipt in your inbox, kindly check your spam folder.
处理您的退款后，我们会向与您的账户关联的邮箱发送收据。如果您在收件箱中找不到该收据，请检查您的垃圾邮件文件夹。
Upon processing your refund, we will send a receipt to the email associated with your account. If you do not find the receipt in your inbox, kindly check your spam folder.
处理您的退款后，我们会向与您的账户关联的邮箱发送收据。如果您在收件箱中找不到该收据，请检查您的垃圾邮件文件夹。
If you'd like to cancel your subscription, follow the steps outlined in this article: How do I cancel my ChatGPT subscription? Deleting your OpenAI account will also automatically cancel any active ChatGPT subscriptions to prevent future charges.
如果您想取消订阅，请按照本文中列出的步骤操作：如何取消我的 ChatGPT 订阅？删除您的 OpenAI 账户还将自动取消任何有效的 ChatGPT 订阅，以防止未来产生费用。
If you'd like to cancel your subscription, follow the steps outlined in this article: How do I cancel my ChatGPT subscription? Deleting your OpenAI account will also automatically cancel any active ChatGPT subscriptions to prevent future charges.
如果您想取消订阅，请按照本文中列出的步骤操作：如何取消我的 ChatGPT 订阅？删除您的 OpenAI 账户还将自动取消任何有效的 ChatGPT 订阅，以防止未来产生费用。
If you'd like to cancel your subscription, follow the steps outlined in this article: How do I cancel my ChatGPT subscription? Deleting your OpenAI account will also automatically cancel any active ChatGPT subscriptions to prevent future charges.
如果您想取消订阅，请按照本文中列出的步骤操作：如何取消我的 ChatGPT 订阅？删除您的 OpenAI 账户还将自动取消任何有效的 ChatGPT 订阅，以防止未来产生费用。
You subscribed via Apple Subscriptions
您通过 Apple Subscriptions 订阅
You subscribed via Apple Subscriptions
您通过 Apple Subscriptions 订阅
You subscribed via Apple Subscriptions
您通过 Apple Subscriptions 订阅
For subscriptions made through Apple Subscriptions, cancellations and refunds must be requested directly from Apple. See How to cancel your Apple subscription for ChatGPT Plus in the ChatGPT iOS app for details.
对于通过 Apple Subscriptions 进行的订阅，取消和退款必须直接向 Apple 申请。详情请参阅《如何在 ChatGPT iOS 应用中取消您的 ChatGPT Plus Apple 订阅》。
For subscriptions made through Apple Subscriptions, cancellations and refunds must be requested directly from Apple. See How to cancel your Apple subscription for ChatGPT Plus in the ChatGPT iOS app for details.
对于通过 Apple Subscriptions 进行的订阅，取消和退款必须直接向 Apple 申请。详情请参阅《如何在 ChatGPT iOS 应用中取消您的 ChatGPT Plus Apple 订阅》。
For subscriptions made through Apple Subscriptions, cancellations and refunds must be requested directly from Apple. See How to cancel your Apple subscription for ChatGPT Plus in the ChatGPT iOS app for details.
对于通过 Apple Subscriptions 进行的订阅，取消和退款必须直接向 Apple 申请。详情请参阅《如何在 ChatGPT iOS 应用中取消您的 ChatGPT Plus Apple 订阅》。
You subscribed via Google Play Store
您通过 Google Play Store 订阅
You subscribed via Google Play Store
您通过 Google Play Store 订阅
You subscribed via Google Play Store
您通过 Google Play Store 订阅
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request for a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request for a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request for a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, click Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请点击“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, click Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请点击“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, click Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请点击“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 10 business days. Accidental purchases are generally eligible for a refund if you contact us within 14 days of the charge.
我们的团队将尽快回复您。如果您符合退款条件，我们将在 10 个工作日内处理退款。如果您在扣款后 14 天内联系我们，意外购买通常符合退款条件。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 10 business days. Accidental purchases are generally eligible for a refund if you contact us within 14 days of the charge.
我们的团队将尽快回复您。如果您符合退款条件，我们将在 10 个工作日内处理退款。如果您在扣款后 14 天内联系我们，意外购买通常符合退款条件。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 10 business days. Accidental purchases are generally eligible for a refund if you contact us within 14 days of the charge.
我们的团队将尽快回复您。如果您符合退款条件，我们将在 10 个工作日内处理退款。如果您在扣款后 14 天内联系我们，意外购买通常符合退款条件。
Note for EU, UK, and Turkey residents
欧盟、英国和土耳其居民须知
Note for EU, UK, and Turkey residents
欧盟、英国和土耳其居民须知
Note for EU, UK, and Turkey residents
欧盟、英国和土耳其居民须知
If you live in the EU, UK, or Turkey, you are eligible for a refund if you cancel your subscription within 14 days of purchase.
如果您居住在欧盟、英国或土耳其，且在购买后 14 天内取消订阅，则您有资格获得退款。
If you live in the EU, UK, or Turkey, you are eligible for a prorated refund if you cancel your subscription within 14 days of purchase.
如果您居住在欧盟、英国或土耳其，且在购买后 14 天内取消订阅，则您有资格获得按比例退款。
If you live in the EU, UK, or Turkey, you are eligible for a prorated refund if you cancel your subscription within 14 days of purchase.
原如果您居住在欧盟、英国或土耳其，且在购买后 14 天内取消订阅，则您有资格获得退款。
现如果您居住在欧盟、英国或土耳其，且在购买后 14 天内取消订阅，则您有资格获得按比例退款。
与其他版本对比：

政策要素

高亮表示与上一版本不同
要素上一版本本版本
适用范围 覆盖网页 chatgpt.com、Apple、Google Play 渠道购买的 ChatGPT 订阅；含欧盟、英国、土耳其居民条款 覆盖网页 chatgpt.com、Apple、Google Play 渠道购买的 ChatGPT 订阅；含欧盟、英国、土耳其居民条款
总体原则 未设普遍可退款原则；意外购买在收费后14天内通常可退，是否退款以资格为准 未设普遍可退款原则；意外购买在收费后14天内通常可退，是否退款以资格为准
酌情退款条件 意外购买须在收费后14天内联系；系统先显示资格摘要；欧盟、英国、土耳其居民购买后14天内取消可退 意外购买须在收费后14天内联系；系统先显示资格摘要；欧盟、英国、土耳其居民购买后14天内取消可退
明确不予退款的情形 未提及 未提及
网页订阅 登录对应账户，经帮助中心右下角聊天窗口申请；系统先显示资格摘要，符合资格者5-7个工作日内处理 登录对应账户，经帮助中心右下角聊天窗口申请；系统先显示资格摘要，符合资格者5-7个工作日内处理
Apple 订阅 Apple 订阅须直接向 Apple 申请取消与退款，参见 iOS 应用内取消说明 Apple 订阅须直接向 Apple 申请取消与退款，参见 iOS 应用内取消说明
Google Play 订阅 登录对应账户，经帮助中心右下角聊天窗口申请；系统先显示资格摘要，符合资格者10个工作日内处理 登录对应账户，经帮助中心右下角聊天窗口申请；系统先显示资格摘要，符合资格者10个工作日内处理
Business / 团队版席位 未提及 未提及
付款争议 / 拒付 未提及 未提及
退款或取消后的访问权限 仅说明删除 OpenAI 账户会自动取消所有活跃订阅以防未来扣费；未说明退款或取消后的访问权限 仅说明删除 OpenAI 账户会自动取消所有活跃订阅以防未来扣费；未说明退款或取消后的访问权限
欧盟 / 英国 / 土耳其居民条款 欧盟、英国、土耳其居民在购买后 14 天内取消订阅即可获得退款 欧盟、英国、土耳其居民在购买后 14 天内取消订阅即可获得退款
韩国居民条款 未提及 未提及
其他值得注意的要点 建议登录关联账户或使用相关收费邮箱联系；退款后向账户邮箱发回执，找不到查垃圾邮件；团队会尽快回复 建议登录关联账户或使用相关收费邮箱联系；退款后向账户邮箱发回执，找不到查垃圾邮件；团队会尽快回复
本版本全文
How to request a refund
如何申请退款
The process to request a refund for your subscription depends on how you initially signed up. To help us verify your account and process your request quickly, please contact us while logged in to the OpenAI account tied to the subscription or from the email address associated with the relevant charge.
为您的订阅申请退款的流程取决于您最初的注册方式。为帮助我们核实您的账户并快速处理您的请求，请在登录与该订阅关联的 OpenAI 账户的情况下联系我们，或使用与相关扣款关联的电子邮件地址联系我们。
You subscribed on the web at chatgpt.com
您是在 chatgpt.com 网页上订阅的
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request for a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, click Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请点击“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 5-7 business days. Accidental purchases are generally eligible for a refund if you contact us within 14 days of the charge.
我们的团队会尽快回复您。如果您符合退款条件，我们将在 5-7 个工作日内处理。误购通常在收费后 14 天内联系我们即可符合退款条件。
Upon processing your refund, we will send a receipt to the email associated with your account. If you do not find the receipt in your inbox, kindly check your spam folder.
处理您的退款后，我们会向与您的账户关联的邮箱发送收据。如果您在收件箱中找不到该收据，请检查您的垃圾邮件文件夹。
If you'd like to cancel your subscription, follow the steps outlined in this article: How do I cancel my ChatGPT subscription? Deleting your OpenAI account will also automatically cancel any active ChatGPT subscriptions to prevent future charges.
如果您想取消订阅，请按照本文中列出的步骤操作：如何取消我的 ChatGPT 订阅？删除您的 OpenAI 账户还将自动取消任何有效的 ChatGPT 订阅，以防止未来产生费用。
You subscribed via Apple Subscriptions
您通过 Apple Subscriptions 订阅
For subscriptions made through Apple Subscriptions, cancellations and refunds must be requested directly from Apple. See How to cancel your Apple subscription for ChatGPT Plus in the ChatGPT iOS app for details.
对于通过 Apple Subscriptions 进行的订阅，取消和退款必须直接向 Apple 申请。详情请参阅《如何在 ChatGPT iOS 应用中取消您的 ChatGPT Plus Apple 订阅》。
You subscribed via Google Play Store
您通过 Google Play Store 订阅
If you want to request a refund, first navigate to ChatGPT and log in with the account for which you would like a refund. Next, navigate to the Help Center and select the chat widget displayed on the bottom-right of the page. Request for a refund through the chat. Our system will automatically show you a quick summary of your refund eligibility before you are connected with an agent.
如果您想申请退款，请先前往 ChatGPT，并使用您希望申请退款的账户登录。接下来，前往帮助中心，并选择页面右下角显示的聊天控件。通过聊天申请退款。在我们为您接通客服人员之前，我们的系统会自动向您显示退款资格的简要摘要。
Important: Make sure you are logged into help.openai.com with the same OpenAI account that was charged. If the chat widget displays a 'requires_login' or 'login required' message, or can't locate your subscription, click Log in, sign in to the correct account, then reopen the chat widget and submit your refund request again.
重要提示：请确保您使用被扣款的同一 OpenAI 账户登录 help.openai.com。如果聊天组件显示“requires_login”或“login required”消息，或无法找到您的订阅，请点击“Log in”，登录正确的账户，然后重新打开聊天组件并再次提交退款请求。
Our team will reply back to you as soon as possible. If you are eligible for a refund, we will process it within 10 business days. Accidental purchases are generally eligible for a refund if you contact us within 14 days of the charge.
我们的团队将尽快回复您。如果您符合退款条件，我们将在 10 个工作日内处理退款。如果您在扣款后 14 天内联系我们，意外购买通常符合退款条件。
Note for EU, UK, and Turkey residents
欧盟、英国和土耳其居民须知
If you live in the EU, UK, or Turkey, you are eligible for a prorated refund if you cancel your subscription within 14 days of purchase.
如果您居住在欧盟、英国或土耳其，且在购买后 14 天内取消订阅，则您有资格获得按比例退款。